Operational excellence

Do more with less through operational excellence that drives continuous improvement and alignment of people, processes, and technology. ​

Why It Matters

Maximize value​.

Operational excellence prioritizes people and process over technology. With an increased focus on streamlining processes, eliminating inefficiencies, and driving continuous improvement, organizations will see a return on investment and can safeguard against risks.​

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Eliminate waste​

By minimizing unnecessary steps, resources, and time, operational excellence enhances resource utilization, lowers costs, and boosts productivity for your organization. With more sustainable growth and profitability, companies welcome streamlined success.​

Lower operational risk​

Through rigorous analysis and optimization, operational excellence identifies and corrects potential bottlenecks or friction points early on. This diligent approach helps to ensure a safer and more resilient operational environment and safeguards against any underlying risks.​

Boost productivity​

Creating an improved operating environment enables employees to work smarter and achieve more in less time all going towards company growth. By fostering a culture of continuous improvement, potential bottlenecks are eradicated, and workflows are refined, leading to faster time to delivery and a more engaged workforce.​

  • Optimized business processes: Identify areas to improve efficiency and effectiveness.​

  • Enhanced innovation: Create a conducive environment for experimentation and improvement. ​

  • Informed decision-making: Use accurate data to guide business decisions.​

How We Can Help

Experience the difference.

At Credera, one of our core values is excellence. This means that we take the time to understand our clients’ individual challenges and apply our experience to achieve extraordinary outcomes.​ ​ When it comes to operational excellence, we take an integrated approach to value creation by finding ways to remove clients from manual time-consuming tasks so they can focus on creative efforts that drive enterprise value. Our tested and effective solutions combined with extensive technology capabilities drive remarkable business results.​


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There’s a foundation of trust we have with Credera. When we have a challenge and we bring Credera in to solve [it], Credera is very customer focused and about bringing value and solving that challenge in the best way possible. We have other consulting partners. I’ve also worked for a consulting firm for years. Credera feels different. And the reason they feel different is because it is a very value-focused engagement with a trusted partner.​

Ronald Edge

Director of Cloud and Platform Engineering, SITA

Ronald Edge


Leverage operational excellence to deliver results​.

Our offerings enable your organization to create value through optimization and continuous improvement.​

Business process optimization​

Realize immediate value through a systematic method used to analyze and improve procedures.​

Workforce planning​

Introduce new processes and ways of working to cultivate a continuous improvement culture, achieve scale, and improve the employee experience and talent mix.​

Roles and responsibilities ​

Align roles and responsibilities to shifting business objectives through continuous recalibration.​

Spend optimization​

Embrace complexity and analyze spend processes to pinpoint cost savings through third party spend.​

KPI metrics​

Gain visibility of key metrics to monitor improvement over time.​

Vendor success​ ​

Achieve accountability and high performance by clearly defined expectations, timelines, and quality standards for improved delivery.​

Our Experts

Leaders across industry and expertise.

At Credera, our leaders bring their experience and backgrounds across industries while seeking to understand the nuance of each challenge. This creates real partnership and results on every engagement.

Rob McPherson​
Rob McPherson​

Managing Director


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