Global consumer goods manufacturing company
Creating a one-stop application for effective business planning and negotiation processes.
Credera partnered with one of the world’s largest consumer goods manufacturing companies to modernize their ability to plan and execute business negotiation processes.
At a Glance
One of the world’s largest consumer goods manufacturing companies, serving over 190 countries and more than 400 household brands, engaged Credera to create an efficient, intuitive platform that could handle complex business negotiation processes.
The Challenge
Transitioning from outdated process tools to a unified, dynamic platform.
The consumer goods manufacturing company relied on outdated, siloed tools for key business negotiation processes and functions. Some of the biggest challenges the company faced before our partnership included:
Transitioning from inefficient, outdated tools and technologies to a modernized, strategic platform for negotiation lifecycle management
Digitizing end-to-end negotiation process for procurement teams
Updating profiling negotiation into “Simple, Complex and Strategic” profiles based on dynamic parameters
Enabling buyers to run tools for multiple suppliers within processes
The Solution
A single application for easy maintainability, reusability and communication.
We partnered with the manufacturing company to develop a solution that addressed their major pain points, equipping them with a tailored solution that provided the following:
Conducted a joint discovery workshop with key business stakeholders and The Gap Partnership to define the scope, then brainstorm and model a future-state process flow
Recommended a single-application stack for easy maintainability, reusability, and communication between the different modules
Streamlined a case lifecycle of negotiation toolkit with contract board governance
Equipped buyers with pre-negotiation preparation, including: Defined objectives, trading variables, strategies, and contingency plans for suppliers
Provided a negotiation calendar for effective negotiation planning and execution
Our solution was built using Pega Case Management and integrated custom tools like:
Stakeholder matrix
Clockface assessor
Strategic pyramid
Phase planner
The Results
A unified application to effectively plan and execute business negotiations.
As a result of our partnership, the consumer goods manufacturing company saw the following impacts across their business:
Dynamic process flow triggers based on the negotiation profile, resulting in fewer steps to improve the speed of process completion
Embedded internet protocol (IP) tools to predict strategies and contingency plans for negotiations
Ability to trigger approval flows according to negotiation profiles
Negotiation calendar to plan future negotiations and accurately predict workloads
Ability to define action and communication tasks within the negotiation process
Dynamic summary document generation for quick reference
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