University of Plymouth

University of Plymouth: Transforming the student experience.

University of Plymouth partnered with Credera to generate higher volumes of student applications, reduce turnaround times, and streamline processes with Salesforce Sales Cloud

At a Glance

“A real transformation has taken place.”

Technical Project Manager, Plymouth University

After a significant increase in student applications, Plymouth University replaced manual and repetitive processes with Sales Cloud. Credera implemented the platform and integrated it with supporting solutions, resulting in reduced turnaround times and improving internal communication and data collection.

The Challenge

On the path to transform the student experience.

  • Legacy systems not sufficient to meet increased demand in student applications

  • Needed to improve student experience in key areas, such as recruitment & admissions, clearing, careers, research and academic partnerships

  • Reliant on manual processes and multiple, disparate systems

  • Data duplication and lack of data sharing between institutions

The Solution

Streamlining processes with Sales Cloud and support solutions.

  • Salesforce Sales Cloud implementation 

  • Linvio Event Management System, GetFeedback and Eventbrite integrations

  • Extensive business process review and change

The Results

Driving higher student applications and reducing turnaround times.

  • Higher volumes of student applications processed and reduced turnaround times, without need for additional internal resource

  • Legacy, disparate systems retired and replaced with streamlined processes driven by Salesforce Sales Cloud

  • Internal communication is now instant in many areas thanks to data sharing and improved data collection 

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