CUSTOMER ENGAGEMENT & COMMERCE

We help clients turn engagement into a competitive advantage

About Our Customer Experience, CRM, and
Commerce Consulting Services

Customer expectations continue to grow, increasing pressure on organizations to provide tailored experiences across all channels. With this is mind, companies who invest in improved personalization, omnichannel integrations, and seamless digital touchpoints stand to capture and retain customers while also increasing their share of wallet.

At Credera, we help clients discover strategies to better reach customers and then deliver highly scalable and flexible commerce solutions to optimize channel revenue.

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Typical Client Challenges

Revenue Plateaus

Small inefficiencies in the customer experience or site performance can lead to many missed opportunities for conversion

 

Customer Acquisition & Management​

Marketers need to establish strategies for optimizing their reach, targeting every customer with the right message, on the right channel, at the right time

 

Commerce Enablement

Companies must ensure their commerce engines are meeting customer expectations and staying ahead of competitors

 

Fragmented & Inconvenient Customer Experiences

Customer journeys should be supported by consistent capabilities across channels to facilitate a seamless customer experience

Credera Client Story - Pep Boys

Customer Engagement & Commerce Client Stories

Customers Win With Pep Boys’ Omni-channel Experience

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Credera Client Story - Chili's

Customer Engagement & Commerce Client Stories

Chili’s Digital Guest Experience Transformation

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Credera Client Story - Ryan

Customer Engagement & Commerce Client Stories

Ryan Maximizes Results with a Robust CRM & Marketing Strategy

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Credera Client Story - National Geographic

Customer Engagement & Commerce Client Stories

National Geographic Gained Mobile-Optimized Store, Improved Customer Experience, and Increased Online Sales

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Credera Client Story - EmployBridge

Customer Engagement & Commerce Client Stories

EmployBridge Gains Flexibility and Scalability with CRM Solution

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Credera Client Story - Backcountry

Customer Engagement & Commerce Client Stories

Backcountry.com Optimizes Mobile Conversion With Responsive Design

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Credera Client Story - On The Border

Customer Engagement & Commerce Client Stories

On The Border Serves Up An Excellent Digital Experience

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How We Help Clients

Revenue Growth

Recommend and execute optimizations that drive significant revenue growth

Customer Acquisition & Management

Assist in selecting, implementing, and leveraging CRM platforms in order to increase customer acquisition and revenue

Commerce Development

Develop custom features, implement leading commerce platforms, and enhance third-party systems necessary to grow commerce

Omnichannel Integration

Streamline fulfillment options, inventory availability, marketplace integration, and order management to create seamless customer experiences

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How can Credera help you?

You'll speak with a Credera consultant, not a salesperson. No expectations. No spam. We look forward to working together to determine if there is a mutual fit.