Why our partnerships are different.
Organizations across industries are looking for strategic ways to improve customer experiences. Customer relationship management is central to improving customer experience, helping organizations build relevant touchpoints with customers that better meet their needs and identify opportunities to help. Credera leads Omnicom’s Salesforce Center of Excellence (CoE) to create dynamic customer experiences for our clients. Credera recently acquired BrightGen, to extend its depth in digital transformation, marketing technology, and customer experience capabilities.
This is how we are helping our clients.
As a Salesforce Consulting Partner, we leverage our Salesforce capabilities to help our clients build lasting customer relationships, improve customer experience, and increase revenue.
We utilize Journey Builder, Email Studio, Audience Studio, Mobile Studio, Social Studio, Advertising Studio, Datorama, and Pardot to enhance your customer experience and increase sales with targeted insights and marketing campaigns .
We use real-time, one-to-one interactions to increase conversions, boost lifetime value, and increase engagement with artificial intelligence-driven optimization across channels.
We unify data to create a complete view of the customer and enable you to build and manage customer segments and audiences, creating 1:1 personalized customer experiences across channels.
We deliver high-end, highly scalable, flexible commerce solutions to optimize channel revenue and execute strategies to better reach customers.
We use artificial intelligence-powered advanced analytics to create the right reports to create data-driven decisions and increase the value of your Salesforce investment.
We define strategies to improve sales enablement, forecasting, revenue management, and customer management while also enabling new insights and analytics.
We customize and implement software, including Field Service Lightning, to increase customer satisfaction by empowering agents to respond to customer needs quicker across channels with service insights for your business .
We drive strategic implementations of thoughtful design utilizing our mobile first, user-centric approach. APIs, data integration, and to reusable services accelerate delivery and enable great application experiences.
We create a seamless customer experience and deliver a single view of the customer by making it easy to connect any application, data, and device with APIs.
We drive data-driven decisions by helping organizations see and understand their data with easy-to-create and use visualizations.