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Transformation

May 29, 2024

Process mining: The game-changer for digital transformation

Sanjana Yarram

Process mining: The game-changer for digital transformation

Process mining enables data-driven decision-making by leveraging the wealth of data generated within processes. It empowers organizations to make informed choices by analyzing historical data and real-time process performance, ultimately leading to more effective decision-making.

Exploring the power of process mining

Process mining helps organizations discover how existing business processes operate, uncover inconsistencies based on accurate and real-time data, reveal cost, and time per task and reveal problems and bottlenecks via in-depth analytics.Process mining empowers enterprises to:

Gain a deeper understanding of processes

By offering unparalleled visibility into organizational workflows, it allows businesses to gain a comprehensive understanding of how their processes truly operate. It reveals hidden inefficiencies, bottlenecks, and deviations, offering a clear picture of the current state of operations. Supercharge workflowsArmed with insights from process mining, businesses can embark on optimization journeys with confidence. They can identify areas for improvement, streamline operations, and enhance productivity, resulting in cost savings, improved resource allocation, and more efficient asset utilization.

Make the right choices

Process mining enables data-driven decision-making by leveraging the wealth of data generated within processes. It empowers organizations to make informed choices by analyzing historical data and real-time process performance, ultimately leading to more effective decision-making.

Achieve excellence through continuous improvement

Process mining fosters a culture of continuous improvement. Monitoring processes in real-time and providing ongoing insights enables organizations to adapt to changing circumstances swiftly. This agility is critical in today’s dynamic business environment, ensuring competitiveness and productivity at scale.

Aligning process mining with digital transformation goals

Digital transformation is a complex, multidimensional endeavor that involves adopting new tools and implementing new or modified processes while managing an enterprise-wide shift toward embracing innovative technologies to achieve business objectives. Process mining can play a vital role in facilitating innovation and digital transformation in enterprises in the following ways:

360-degree view

Digital process mining enables the application of advanced data mining algorithms to uncover trends, patterns, and crucial details hidden in the event logs. It harnesses advanced analytics to extract knowledge from existing processes, providing enterprises with a 360-degree view of processes, workarounds used, and process discrepancies. This newfound visibility empowers enterprises to implement digital transformation initiatives strategically by selecting the right processes for digitization and employing suitable technology solutions to automate and self-optimize operations.

Informed decisions

Process mining identifies process inefficiencies and automation opportunities, enabling enterprises to make more informed decisions aligned with their strategic objectives. They can direct investments towards relevant process transformations. AI-powered process mining can also provide next-best-action recommendations to elevate performance across operations. For instance, process AI can predict and highlight SLA violations in a BFSI enterprise. Furthermore, it can alert managers and trigger specific events, thus making the entire process autonomous. Process AI can power billions of real-time decisions in routing, prioritization, escalation, customer interactions, etc., raising the efficiency of enterprises and providing a seamless experience to customers, employees, and other system users. Enterprises can also create a digital twin of the business processes. By leveraging AI-based process mining solutions, enterprises can experiment with different measures to be adopted, evaluate their ROI, and decide on the best course of action for a successful digital transformation.

Implement continuous

process improvement Process mining equips business leaders with a detailed understanding of business processes with all its paths, variants, and exceptions. Process mining solutions go beyond event logs. They analyze other structured and unstructured data within the enterprise, including human behavior when employees and other stakeholders interact with systems. Enterprises can use the insights to optimize processes and implement continuous process improvement, thereby sustaining digital transformation.

Track success

Digital transformation is not a one-time project but a continuous journey that requires constant monitoring. Process mining tools offer visual representations of business processes and intuitive dashboards for reporting and analytics. They serve as vital tools to track the success of an enterprise’s digital transformation initiatives, providing continuous evaluation with real-time, on-demand results enabling continuous monitoring and improvement.

A global process mining study by Deloitte in 2023 revealed that 86% of organizations surveyed claimed process mining added value to their organization, and 96% of organizations surveyed plan to extend process mining initiatives3. Enterprises aiming to achieve process excellence can leverage our experience and expertise in process mining. We empower enterprises to:

Understand their processes using AI-driven process mining that gives complete transparency and visibility into all processes.

Streamline processes using intelligent analysis and tools like process maps, KPI dashboards, etc.

Take a data-driven approach to process improvement.

Drive continuous optimization with process monitoring.

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