At Credera, we desire to build strong, helpful, high trust relationships. Mark Twain is quoted as saying, “trust arrives on foot, but leaves on horseback.” Trust takes time to earn, but can be lost in an instant.
Over time, I’ve learned that transparency, honesty, and consistency are the foundation for building and maintaining trust in any relationship. I am thankful for the way I have seen these qualities modeled by the leadership at Credera.
While transparency is not an official core value at Credera, it certainly drives the way we do business and interact with one another. For example, once a month, Credera’s CEO, Rob Borrego, hosts a company-wide Fireside Chat. During this meeting he openly shares company financials and employee updates. When someone leaves the firm, Rob takes the time to inform the company and respectfully explains why that person has moved on. At other organizations I’ve worked with, this is often a topic that was brushed under the rug. I greatly appreciate Rob’s honesty in this area as it fosters respect, confidence and trust.
Additionally, honesty and transparency are guiding principals when it comes to client interactions at Credera. During sales cycles, we are quick to share when a project is not in Credera’s sweet spot, even if it means losing the business. Our leaders deliver guidance based on the right direction for the client, even if the guidance is not the most popular. We believe it is always more important to be transparent and helpful.
Finally, transparency is key when handling conflict resolution. Probably the most impactful lesson I’ve learned in my two years at Credera is the importance of healthy conflict management. Time after time I have watched leaders openly confront an issue, humbly own up to their part in the conflict, and eventually resolve it — usually with a stronger, healthier foundation to their relationship moving forward.
Because we are all human here, mistakes and conflict happens regularly. From following other’s examples, I’ve learned that it is important to be quick to be transparent when mistakes are made. I love hearing stories of our brave leaders who have been transparent with clients about an issue or error. Ironically those are the clients we tend to have the best relationships with after the issue has been resolved!
Credera Honored with Glassdoor’s OpenCompany Status
Recently, Credera was recognized by Glassdoor as an OpenCompany. The OpenCompany distinction is given to companies who make a concerted effort to openly share helpful, honest company information for employees and prospective employees. According to Glassdoor, the OpenCompany honor is given to an employer who has taken extra steps to respond to reviews and provide job seekers with accurate company information, photos, and reviews.
Recognition as an OpenCompany is a great honor. We endeavor to make transparency central to the way we do business and work together. We also hope to encourage others to do the same.