Dallas (TX) – September 20, 2016 – Credera and Conversable have agreed to a partnership to deliver conversational engagement through Conversable’s proprietary enterprise chat bot technology. Conversable’s technology allows brands to build effective automated conversations with customers. Business examples include answering questions and responding to statements like: Are you open? What are your hours? I’d like to order a pizza. Is my order ready? And much more. Once the conversational models for these conversations are outlined, they can be quickly deployed on all major messaging platforms. Each flow can be tuned to utilize the strengths of the different messaging platforms.
Credera is a leading strategy, user experience and technology solutions firm. Working together, Conversable and Credera enable highly specific and helpful automated conversations on any messaging channel. This includes Twitter, Facebook, Amazon Echo, SMS, Kik, Slack, and more. The partnership combines Credera’s industry-leading digital, ecommerce and technology solutions capabilities with Conversable’s remarkable and groundbreaking enterprise chat bot platform.
“Conversational commerce is top of mind for the enterprise who wants to make it easier for their customers do business with them. These clients are widening the gap and creating competitive advantage. Brands who understand this are working on creating a frictionless customer experience at every touch point. Conversable will help our clients in this context, which is why we decided to partner with them.” said Matt Levy, Co-Founder and Managing Director at Credera
“Conversable is disrupting on-demand customer service. Their intelligent conversation streams make guided ordering easy, fast and accurate. We are excited about this technology and the avenues it opens for our clients to engage with customers in a new way,” said Phil Lockhart, Principal and Digital Practice Lead at Credera.
“We are excited about working with the innovative Credera team and their clients on conversational content, commerce, and customer care. Empowering Credera customers to reach their consumers where they are will be transformative for all,”said Ben Lamm, Co-Founder and Chief Executive Officer at Conversable.
Conversable is the leading SaaS platform for creating intelligent, conversational messaging experiences for customer self-service, conversational commerce, and on-demand content via major messaging and voice applications. Learn more about Conversable at www.conversable.com
Credera is a full-service management consulting, user experience and technology solutions firm. Our clients range from Fortune 500 companies to emerging industry leaders. We provide expert, objective advice to help solve complex business and technology challenges. Our deep capabilities in strategy, organization, process, analytics, user experience and technology help our clients improve their performance. Clients depend on us to anticipate, recognize and address their specific needs. Visit Credera to learn more.