Webinar On Demand: How Halfords digitally transformed CX online and in-store

Watch the 2nd customer spotlight webinar in our 2021 series. We interviewed our customer, Halfords, about their journey using Salesforce and how they transformed customer experience online and in-store.

Reasons to watch: 

• Learn how Halfords improved their customer experience through the user of Live Agent and chatbots

• Hear how their existing Salesforce implementation enabled them to transform their in store customer experience

• Understand how Halfords set themselves up to drive the most value from their partner relationships with Credera and Salesforce

Speakers:

• Sharon Bedford, B2B Customer Operations Manager, Halfords

• Hadia Shahnawaz, Salesforce Administrator, Halfords

• James Burgess, VP of Customer Success, Credera

Credera is proud to have partnered with Halfords for several years and has seen the company go from strength to strength using Salesforce.