Feb 06, 2023

The Credera Difference: BOIP's Story

Credera Team

Credera Team

The Credera Difference: BOIP's Story

Consulting is more than building better businesses and meeting client needs; it's about solving the world’s biggest problems to create a better future. At Credera, this means living out our global, boutique approach by partnering with our clients to create deep relationships that generate extraordinary results. It means working through change, innovating the future, and creating lasting impact.

But what does it actually feel like to work with Credera? Finding a capable consulting partner isn’t the challenge. Finding a consulting partner you trust and enjoy working with is the real challenge.

So what makes Credera different?

We asked our clients to answer that question. Here’s what the Benelux Office for Intellectual Property (BOIP) has to say about why Credera is a partner they trust and what we achieved together.

A Challenge Shared: BOIP's Story

In 2010, three European governments (Belgium, the Netherlands, and Luxembourg) came together under the auspices of the Benelux Office for Intellectual Property (BOIP) to digitize and accelerate the patent grant process across the region.

BOIP sponsored the build of a shared IT platform, the Benelux Patent Platform (BPP) to support the patent grant and management lifecycle for the three member states. It is used by more than 4,500 patent attorneys globally, and 10,000 regular public users. In 2018, BOIP stakeholders agreed that the platform needed transformation to keep pace with changes in legislation and to take advantage of modern technologies.

With the existing IT supplier’s contract coming to an end in 2021, Credera was selected to deliver a roadmap for the second generation of BPP, handle the complex public procurement for the contract replacement, and transition to the new IT service.

We established a strong BPP strategy for the next generation of the platform to enable the three patent offices to meet their business priorities. The strategy covered infrastructure, applications development and support services, and project management. Over the last four years, Credera acted as multi-lingual “facilitators”, bringing independence to the complex stakeholder landscape. We managed the process from technology roadmap through procurement, to implementation of a new IT service.

Ragnar Gustafsson, Director General at BOIP said:

“Credera have supported us excellently during the project. It was challenging due to the complexity of tasks required, the many stakeholders from three different countries and the constraints due to Covid. The Credera team leveraged its strong relationships with the ‘new’ supplier (built during the procurement and before), its programme management expertise and its technical knowledge to help the supplier solve the issues, not simply identify them, and bring the completion of the procurement and transition phases within the agreed timeframes.”

The Credera Difference, in BOIP’s words

After four years of ongoing partnership, here’s what Thijs Spigt, Director at Netherlands Patent Office, had to say about the Credera difference:

“As civil servants, we have many responsibilities – too many actually – and having Credera supporting us in a kind of safety net for the I.T. system helps us tremendously. They are sharp, they are on top of the subject, and they know what they have to do.”

Gunther Aelbrecht Head of the Belgian Head IP Office added:

“For me, the Credera difference is down to earth, professional, experienced advice.”

Watch the full interview here:

The Credera Difference, in Credera’s Words

Credera is a global boutique. This means you have access to a global wealth of expertise with the personalized approach you’d expect from a local partner.

From initial vision through execution, we help clients make a measurable impact while forging incredible and authentic relationships.

Here’s what that means to us:

  1. Global Scale, Boutique Experience - We offer the experience, expertise, and geographic reach of a global organization, but with the hands-on and focused approach of a boutique firm. This means we craft each solution to the unique and critical needs of each client we serve.

  2. Measurable Impact - Actions are stronger than words. Our current clients rated Credera a 9.2 out of 10 on likelihood to recommend us to a friend and 100% of client survey responses rated our outputs as high (30%) or very high (70%) quality. That means we’re delivering real results that make an impact for the long run.

  3. Authentic Relationships - Incredible impact and authentic relationships come from doing the real work together. The magic happens when we ask the right questions, don’t assume anything, and understand what unique people and sectors need, want, and what truly matters to them at the end of the day.

  4. Vision Through Execution - Working with a consulting firm should be simple, comprehensive, and move at warp speed. With efficient transition, immediate momentum, and quick results, our creative, growth-focused team knows what it takes to go fast and make an impact from idea through execution.

Interested in Partnering With Credera?

As the saying goes, a challenge shared is a challenge halved. Better to half it with a partner you trust and enjoy.

Credera offers the experience, expertise, and geographic reach of a global organization, with the culture and client partnerships of a boutique firm. We maintain a people-first mentality and a work environment deeply rooted in our core values.

To learn more, or to start a conversation, reach out to us at

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