Freeman, a major producer of trade shows and conventions, plotted a course to steer through difficult economic times: Increase the quality of its customer service while decreasing its costs. The company saw technology as the way to achieve this. Working with Credera, a Microsoft Gold Certified Partner, Freeman developed Concierge Elite, an application for Windows phones and a companion Web- based dashboard. The solution tracks freight arrival and enables exhibitors during a show to register and track requests submitted to Freeman more quickly and effectively than ever before—while giving show organizers a clearer, more detailed, real-time view of show operations than was previously possible. Customer satisfaction has increased, and the company is better able to attract and retain customers even in tough times.