Visiting Nurses Association

VNA enhances volunteer experience through an integrated technology solution.

VNA sought to grow meal delivery by 70%, requiring greater operational efficiency, more volunteers, and an increase in donor contributions.

At a Glance

The Visiting Nurses Association (VNA) is a nonprofit organization dedicated to enabling seniors to maintain independence at home. They are the managing organization for Meals on Wheels Dallas County, the third largest Meals on Wheels program in the country. In order to better serve seniors in their area, VNA sought to grow meal delivery by 70%, requiring greater operational efficiency, more volunteers, and an increase in donor contributions. ​As a result of the partnership, VNA now has an integrated, efficient technology solution for both back office employees and volunteers. The number of volunteers in VNA’s database increased by 21% in the first three months after launch and enabled a 360-degree view of volunteer profiles and activity​. 

The Challenge

Increasing operational efficiency.

In order to better serve seniors in their area, VNA sought to grow meal delivery by 70%, requiring greater operational efficiency, more volunteers, and an increase in donor contributions. ​They needed a solution that would increase efficiency, enhance the volunteer experience, and enable data capture and management.

The Solution

Creating two custom applications and a mobile app.

VNA and Credera began by launching an Envision and Design phase to define requirements, map processes, and create user experience (UX) design. The Credera team designed and implemented infrastructure on Microsoft's Azure Cloud platform, leveraging secure networking, real-time monitoring, and flexible managed resources​.

Over the course of the project, Credera designed and built two custom applications on the Microsoft stack to increase back-office efficiency and reduce paper-based processes​. Additionally, a group of Crederians volunteered their time to design and build out a mobile delivery app in React Native to enhance the volunteer experience, capture client data, and facilitate communication with the back-office. The scheduling applications were fully integrated to create real-time transparency and task automation.

Next, the team implemented a Salesforce-powered Volunteer Portal with a custom-designed front-end in order to leverage out-of-the-box CRM capabilities and ensure the best user experience​.

Through the partnership with VNA, Credera was able to provide additional expertise by:

  • Creating and executing on a change management strategy, including impact assessment, communications, and training ​

  • Developing a volunteer recruitment roadmap and provided organizational design recommendations

  • Providing deployment and production support, including bug fixes and enhancement implementation

The Results

Integrated, efficient solution for back-office employees and volunteers.

Time Savings through Process Automation​

Enabled program scalability by automating manual and paper processes, resulting in significant time savings and allowing for greater employee productivity​

Greater Volunteer Data Capture and Management​

Increased the number of volunteers in VNA’s database by 21% in the first three months after launch and enabled a 360-degree view of volunteer profiles and activity​

Increased Transparency and Route Visibility

Provided complete visibility of route coverage, allowing VNA to proactively recruit volunteers and to reduce paid driver costs​

Enhanced Volunteer Experience

Created an enhanced volunteer experience by reducing friction in the onboarding process, providing user-friendly self-service route management, and eliminating the need for paper while delivering meals

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