The Challenge

Integrating disparate systems while maintaining business continuity.

Kelly Services' growth through acquisitions brought valuable capabilities but left business units operating on separate technology platforms. These silos prevented expected operational efficiencies and synergies. The company needed a clear integration strategy that would consolidate systems without disrupting ongoing operations. Kelly Services engaged Credera to assess the complexity, define the path forward, and create a roadmap that balanced technical dependencies with business priorities while ensuring successful organizational adoption.

The Solution

Creating a comprehensive integration roadmap with data migration and change management strategies.

Credera conducted a systems integration assessment, mapping technology, processes, and people to define a unified future state. This analysis informed a 25-month roadmap with 41 projects sequenced by business value, technical dependencies, and organizational readiness.

Beyond technical integration, Credera developed data migration and change management strategies to drive adoption. The team then transferred knowledge to Kelly Services' internal staff, enabling them to execute the roadmap and manage future integrations.

The Results

Establishing a unified strategic direction with repeatable processes for future growth.

Kelly Services now has organizational alignment and a clear path for technology unification positioned for current and future growth.

As a result of this initiative, Kelly Services achieved:

Leadership alignment: Unified executive vision with clear capital investment expectations and tools for organizational buy-in.

Data integrity: Comprehensive migration framework ensuring consistency across the platform.

Repeatable M&A methodology: Proven framework accelerating future merger & acquisition integrations and reducing risk.

Change enablement: Structured approach maintaining business continuity and driving adoption.