Leading consumer goods manufacturer
The Pega Procurement application transforms leading CPG manufacturer.
The client is one of the world's largest consumer goods manufacturers, having footprint in over 190 countries and over 400 household name brands.
At a Glance
The Pega Procurement Application serves as a console for the procurement team to effectively manage their contracts and high-risk materials. This program involved transitioning from inefficient ways of working using MS Planner, Excel, Outlook, etc. onto the Pega Platform, which now serves as the strategic platform for workflow management.
The Challenge
The need for simplified processes & efficiencies.
This global consumer goods manufacturer needed to simplify and automate many of their processes. The process to identify the applicable legal clauses for a contract and the process to create and execute mitigating action plans for the high-risk materials was manual, inefficient and time consuming. They also didn't have the visibility into the status of action plans.
The Solution
Transformation through the Pega platform.
A joint discovery workshop was conducted with business stakeholders to define the scope, brainstorm, and model the ideal state process flow diagrams. The Credera team recommended a single application stack for easy maintainability, reusability, and seamless communication between the different modules.
This program involved transitioning from inefficient ways of working using MS Planner, Excel, Outlook etc. onto the Pega Platform, which now serves as the strategic platform for workflow management. This created a streamlined case lifecycle of contract board governance, commercial playbook, and resilience action tracker. We also automated email correspondence during task assignment and created reminders on SLA adherence.
The Results
Delivering insights and action.
The new application was built using Pega Case Management module, and created many significant impacts:
Delegated key and frequently changing business rules to the business admin persona, saving ~3 days of effort per request.
The system recommends the relevant legal clauses for a contract based on the answers selected to a questionnaire (Pega Survey), thereby reducing scope for errors.
Improved process visibility throughout the resilience action tracker lifecycle.
Timely email notifications to users regarding the case status after completing important milestones & email reminders to complete pending tasks.
Ability to send contract governance meeting invites in real time with no manual intervention required.
Ability to generate PDF document with final contract details to support users to create contracts in Contract Management System.
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