The Challenge

Modernizing healthcare staffing to attract and retain clinicians in a competitive market.

LocumTenens.com, recognized the need to evolve beyond traditional recruiting methods. They needed a cloud-based platform to improve clinician interactions and experiences to help them recruit and retain top talent in an increasingly competitive healthcare staffing landscape. The existing system lacked the modern, intuitive self-service capabilities that today's healthcare professionals expect, making it difficult to efficiently connect qualified clinicians with the right opportunities while managing complex preferences around travel, location, and specialty requirements.

The Solution

A UX-focused envision phase that transformed clinician engagement.

Credera conducted a detailed UX-focused envision phase, performing user journey mapping, defining personas, and facilitating end user workshops to design the innovative Clinician Portal. The solution delivered critical self-service features including job search, profile management, contact information, and travel preference coordination—all integrated with existing core systems.

By leveraging cloud infrastructure and personalization technology, Credera created a concierge-inspired experience that empowered clinicians to control their job search while providing recruiters with enhanced tools and data for better matches. This strategic approach combined data modernization with operational improvements to create a seamless platform addressing both clinician and business needs.

The Results

Transforming healthcare staffing through modernization and personalization.

LocumTenens.com now has a modern platform that effectively connects clinicians with top-tier opportunities through a concierge-inspired experience.

As a result of this initiative, LocumTenens.com has achieved:

• Integrated cloud platform: Successfully modernized infrastructure by integrating a cloud-based solution with existing core systems, creating a unified, scalable platform.

• Personalized UX: Delivered an intuitive interface enabling clinicians to easily search opportunities, manage profiles, and set career preferences.

• Streamlined coordination: Simplified clinician-facility matching through efficient workflows that reduced administrative overhead.

• Enhanced talent retention: Created a self-service platform that attracts and retains top clinical talent.

• Empowered recruiters: Provided better tools and integrated data for informed matching decisions.